Thank you for shopping at The Beauty Vibe! This Shipping Policy outlines our shipping practices and procedures.
1. Shipping Destinations
We currently ship to the following countries/regions:
*Hong Kong
*Asian Countries: China Mainland, Japan, South Korea, India, Malaysia, Singapore, Thailand, Vietnam, Philippines, Indonesia, etc.
*Southeast Asian Countries: Malaysia, Singapore, Thailand, Vietnam, Philippines, Indonesia, Cambodia, Myanmar, Laos, Brunei.
*United States.
If your country is not listed, please contact us at ramiegonzales97@gmail.com to inquire about potential shipping options.
2. Shipping Methods & Costs
We offer the following shipping methods:
- Standard Shipping: Hong Kong Post or a local courier. Estimated delivery time: 3 – 14 business days.
- Express Shipping: DHL, FedEx, or UPS. Estimated delivery time: 1 – 5 business days.
- Free Shipping: We offer free standard shipping on orders over 200 USD
Shipping costs are calculated at checkout based on your shipping destination, the weight of your order, and the selected shipping method.
3. Order Processing Time
Orders are typically processed within 1 – 5 business days of receiving payment. Please note that processing times may be longer during peak seasons or promotional periods. You will receive a notification when your order has been shipped.
4. Estimated Delivery Time
Estimated delivery times are provided as a guideline only and are not guaranteed. Delivery times may vary depending on the shipping destination, customs clearance procedures, and other factors beyond our control.
5. Shipping Restrictions
Due to legal or logistical restrictions, we may be unable to ship certain products to certain destinations. We will notify you if we are unable to ship a product to your address.
6. Customs Duties & Taxes
International orders may be subject to customs duties, taxes, and other import fees levied by the destination country. These charges are the responsibility of the customer and are not included in the price of the product or the shipping cost. We recommend contacting your local customs office for more information.
7. Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
8. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on the carrier’s website.
9. Lost or Damaged Shipments
If your order is lost or damaged in transit, please contact us at [Your Email Address] within [Number] days of the estimated delivery date. We will work with the carrier to investigate the issue and find a resolution.
10. Undeliverable Packages
If a package is undeliverable due to an incorrect address, refusal to pay customs duties, or other reasons, the customer will be responsible for any return shipping costs and any fees associated with re-shipping the package.
11. Shipping Delays
We are not responsible for delays caused by the carrier, customs clearance, or other factors beyond our control.
12. Contact Information
If you have any questions about our Shipping Policy, please contact us at:
The Beauty Vibe ramiegonzales97@gmail.com